www.theinvogue.com (“Website”) is owned and operated by Invogue, sole proprietorship (GST: 36BLUPS9508M1ZY), registered under jurisdiction of TARNAKA - I, Telangana.
At INVOGUE, every order is handled with precision, care, and an uncompromising commitment to quality. From the moment you place your order to the final delivery, we aim to offer a seamless and refined experience.
1. Serviceable Locations
INVOGUE currently delivers to serviceable locations across India. At this time, international shipping is not available.
2. Order Processing Time
Orders are processed within 24–48 hours after successfully completing all quality and packaging checks.
Orders are usually delivered within:4–7 working days across India.
Delivery timelines may vary depending on:
- Your delivery location
- Courier partner availability
- Weather conditions or other unforeseen circumstances
3. Order Confirmation & tracking
Upon placing your order, you will receive an instant confirmation via email.
As your order progresses, we will keep you informed at key stages, including dispatch confirmation and tracking details, ensuring complete transparency at every step.
Order Tracking
Once your order is dispatched, you will receive a tracking link to monitor its journey in real time.
Tracking details will be shared via:
4. Shipping Charges
All applicable shipping costs are automatically calculated and displayed during the checkout process based on your order details and delivery location.
5. Cash on Delivery (COD)
INVOGUE offers partial Cash on Delivery (COD) for select orders.
Customers may be required to pay a partial amount in advance at the time of placing the order, with the remaining balance payable upon delivery.
6. Shipping Commitment
We collaborate with trusted and reliable courier partners to ensure your order is delivered safely and efficiently.
Every shipment is handled with attention to detail, ensuring your purchase reaches you in perfect condition and within the promised timelines.
7. Address Change Requests
If you need to update your delivery address, we request you to contact our support team at the earliest.
Address modifications can only be accommodated before dispatch. Once the order has been shipped, changes will not be possible.
8. Damaged or Incorrect Items
We take exceptional care in preparing every order. However, in the rare event that you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
To assist us in resolving your concern promptly, kindly share:
- Your order number
- Clear photos or videos of the package and product
We assure you that every genuine concern will be reviewed with priority and resolved with care.
9. Unboxing Recommendation
To ensure a smooth and efficient resolution process in case of any concerns, we strongly recommend recording an unboxing video at the time of opening your package.
This helps us verify issues quickly and provide faster assistance.
10. Lost or Delayed Packages
While we work with reliable logistics partners, delays may occasionally occur due to external factors.
If your order appears significantly delayed or lost in transit, please contact us. We will coordinate with the courier partner and keep you informed until the issue is resolved.
11. Holiday or Seasonal Delays
During festive periods, high-demand sales, or public holidays, processing and delivery timelines may be slightly extended.
We appreciate your patience and understanding during such times.
12. Delivery Responsibility Disclaimer
Once an order has been dispatched, it is entrusted to our logistics partners for final delivery. While we remain committed to assisting you throughout the process, delivery timelines may occasionally be impacted by factors beyond our direct control.
13. Contact Us
For any questions or assistance related to shipping and delivery, our team is here to support you with priority and care.
Email: info@theinvogue.com
Phone: +91 7032647035
